This lawyer said they would take my case after I had 4 documented service calls. 2 down, 2 to go. Romano Stancroff. 877-575-3666

1. Communicate Openly and Honestly • Transparency: Inform your customers about the situation as soon as it's practical. Honesty helps build trust, even in difficult circumstances. • Updates: Keep your customers informed about what the failure means for them, including any impacts on warranties, service, or support. 2. Honor Warranties and Service Agreements • Fulfill Obligations: Do your best to honor warranties and service agreements for as long as possible. If you're unable to do so, seek alternatives for your customers. • Third-Party Services: Explore if other companies can honor the service and warranty agreements. Negotiating with third parties to take over service contracts can provide continuity for your customers. 3. Offer Support and Solutions • Customer Service: Maintain a line of communication for customers to reach out with concerns and questions. Offer solutions and support where you can. • Referrals: If you cannot provide service or parts, refer customers to reputable service providers or manufacturers that can meet their needs. 4. Manage Refunds and Recalls • Refunds: If you've sold products or services that haven't been delivered yet, provide refunds to those customers. • Recalls: If there are any safety issues or recalls that need to be addressed, make them a priority to protect your customers, even in the face of financial difficulties. 5. Seek Professional Advice • Legal Counsel: Consult with a lawyer to understand your legal obligations towards your customers and how best to meet them. • Financial Advisors: Financial advisors can offer strategies for managing debt and potentially restructuring your business to keep it afloat. 6. Explore Restructuring or Selling the Business • Restructuring: Look into restructuring the business to focus on profitable segments or reduce overhead. • Selling Assets or the Business: Consider selling parts of the business, intellectual property, or the entire company to competitors or interested parties. This could provide funds to meet obligations to customers and creditors. 7. Maintain Professionalism and Empathy • Empathy: Understand that your customers might be frustrated or disappointed. Responding with empathy and doing your best to offer solutions can help maintain good relationships. • Professionalism: Maintain a professional demeanor in all interactions. How you handle the failure can impact your reputation and future endeavors.